Some people might think that walking into an unfamiliar network, with unfamiliar staff to work on an issue that has them stumped is easy. I know it’s a no-brainer when I word it that way, but that is exactly what it is like for external consultants with every engagement.
There are many layers of issues to address when you first walk into a client site but the number one priority for me is to ensure the I.T. staff understand that I am here to help. Many times I explain that the only way I can identify the root cause is with their help since I am not familiar with their network.
In this video, Laura Chappell talks about this exact issue which also helps when you work with various other departments, divisions, or subsidiaries within your current place of work.